Hotel Policies

GENERAL POLICIES:

• The guest must present the credit card used to make the reservation as part of the check-in process. No cards under a third party not staying on property will be accepted. 
• All guests are required to present a valid ID upon check-in for the property to grant access to the premises (a passport or residence permit for foreign guests and INE card for Mexican guests) 
• It is not allowed for a third party not staying on property to pay for any additional charges of a guest on site. 

CHECK-IN AND CHECK-OUT TIMES: 

Check-in time times is set at 3 pm and check-out time at 12 pm. Ask concierge for any early check-in or late check-out. 

NOISE POLICY: 

Guest must keep a peaceful environment for all guest during Quiet Hours. From 10:00 pm to 7:00 am. 

DAMAGE POLICY: 

Any damage made to the hotel property, including rooms, furniture, equipment will be charged to guest for any repairment or replacement. 

SMOKING POLICY: 

It is our duty to inform you that by official mandate, the hotel Elements by Marquis is a 100% smoke-free establishment. All the people that stay or visit the premises must obey this policy on the spaces indicated by an official signal and in any closed spaces, including the terraces of the rooms and hallways. A penalty fee (USD 100.00) will be charged to anyone who fails to obey this instruction.